Delivery & Return

Delivery methods and prices

For sending your orders, we offer three delivery options: Colissimo, Mondial Relay and Chronopost.

For Metropolitan France ,

• Free standard delivery within 2 to 4 working days ( orders of €70 or more)
• Standard delivery within 2 to 4 working days - €6.90 (orders under €70)
• Express delivery 1 to 2 working days - €14
  

Shipping Zones and Rates

For the European Union,

• International standard delivery - €22

(Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)

International,

• International standard delivery - €29
  

(Switzerland, United Kingdom, Hong Kong SAR of China, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, United States)

Return and refund

Return conditions

• The returned product must be in new condition, identical to that when it was unpacked and in its original packaging.
  
• If the returned product shows signs of use, it will be returned to the buyer at their expense.

Please note: if you wish to return your entire order, for which you received a free item, the item must be returned with the order.

Return procedure

• Return requests, excluding returns due to defective products, are made via our online store or by email.
• Return costs are entirely the responsibility of the buyer.
• The return must be sent by tracked Colissimo.
  

Return & Refund Request

To request a return, please send your request to jflhandmade@gmail.com. To help us find the best solution to your dispute, please include a message with as much detail as possible and high-quality photos with your request.

For all returns, a summary email will be sent to you with a return number and the address to which you should send your package. This return number must be indicated on your package.

Please note:

• Packages sent before validation of the return request by our teams will not be accepted.
• The return address is not open to the public. No hand deliveries will be accepted.
• The refund will be made after receipt and validation of the return.
• The timeframe for processing the refund is 10 working days.
• The refund will be made using the same payment method used by the buyer (credit card, PayPal, Apple Pay).